We contacted Dream Dogz because we had what we thought was a simple issue with a newly adopted rescue. My daughter adopted a husky mix that was told by the rescue would be a good service dog candidate. His initial seemingly passive behavior in the beginning and that he knew some basic commands led her to adopt him. The rescue knew she lived on a third floor. however they didn’t test the dog on stairs, or bother to prep him as you’d figure a good rescue would do when considering pairs or placing an animal to a forever home, they dropped the dog to my daughter, he was terrified of stairways. Their staff couldn’t get him up but my daughter and I got him up ok but the training to go down was slow going, it was getting frustrating, and near end of day, so we decided it was time and that maybe Dream Dogz could help. They responded to our inquiry immediately, came over to help within 10 minutes, which is amazing service within itself. Most importantly though, they immediately identified serious problem in the dogs temperament, mainly aggression that he (and the rescue group) was hiding from us his first few days with us (we had him 4 days). I’ve raised large dogs, mostly rescues themselves for over 30 years and never had such a terrifying experience, sure some have issues, most rescues have baggage, but in our experience, nothing to this level thankfully the dogs we have rescued and raised in the past were what you see what you get dogs, so we were so taken back and in disbelief that my daughters dog had turned out exactly opposite of what he had first appeared! . When we first assessed this dog to pick, you’d never have thought he had an ounce of aggression, he spent most of the day snoozing, he appeared to be a relaxed well mannered dog..Dream Dogz let us know that its not uncommon for dogs to show their true colors a few days or up to a week or two being in a new home. We were heartbroken, thinking we had found such a good dog only to see the full level of aggression come out, and realized immediately we’d have to return the husky mix and find a passive and more suitable dog.
What impressed me the most about Dream Dogz, although we only paid for an hour ‘stairs” appt, they spent well over two hours with us at no extra charge as they stayed explaining to us our options if we had tried to keep the dog , they were even willing to credit back the charge payment since my daughter after seeing the aggression was going to return the dog, they stayed and comforted both my daughter and I, they even tried to speak to directly to the rescue, who refused to speak to them and my daughter and I, this “rescue” only sending text messages while trying to outright deny the dogs aggression to which we all had just witnessed. The rescue showed no concern or regard for my daughter’s safety or that of community, they basically didn’t want to take any responsibility for not disclosing the dogs past behavior problems. Anyway, i can’t thank Dream Dogz enough, they went to answer what we all thought to be a fairly simple call, that turned into something much much worse than we ever expected, they handled themselves professionally, and went above and beyond their duties, they went the extra mile, gave their time to us, and most definitely saved my daughter or anyone else for that matter from getting seriously injured. The dog was quickly returned despite the objections of the “rescue.”
Dream Dogz also went above and beyond by offering to assist my daughter in the future with finding/ screening a suitable dog to help her. There aren’t many places that go the extra mile like that. I don’t know of many that would have stayed and walked us thru such an unexpected and horrible situation and do all that they did to help at no extra charge! it’s not about the buck for them, they truly care!! Words just aren’t enough to thank you for saving my daughter’s well being, thank you for all that you did~we most highly and definitely recommend.